Returns - novotechnik

RMA Process Flow

To request an RMA number, please use the RMA form provided below.

Please fill out the form and the decontamination declaration completely and truthfully. To determine the age of the device, please be sure to fill out the corresponding fields on the RMA form with the information from the nameplate.

Clicking the "Submit" button will send the form to us electronically via email. By doing so, you confirm that the information provided is accurate.

Once your request has been approved, we will send you an RMA number as soon as possible; this number is valid only for this shipment. Please include the RMA number on your shipping documents. Please enclose the shipping documents with the shipment. Please ship the product within 5 business days, prepaid and adequately insured, to

Novotechnik Messwertaufnehmer OHG
VS Department
Brunnwiesenstraße 23
73760 Ostfildern

By requesting an RMA number, you agree to the following terms and conditions:

Returns of equipment for a credit note require express approval from Novotechnik. The equipment to be returned must be unused and, ideally, still in its original packaging. A maximum of 90% of the original sales price will be refunded.

If you have a complaint, please provide a brief description of the defect and—if known—the intended use. If we accept your complaint, we will issue a credit note for the device.

For some of our products, we can offer repairs for items up to 5 years old. After we assess the item, you will receive a cost estimate. We charge a flat fee of €40 for this. If you proceed with the repair, this €40 will be deducted from the repair costs. If a repair is not possible or you decide not to proceed for other reasons, we will charge €40 for the cost estimate.

Defective devices for which repair is not economically feasible may be reclaimed at the customer’s expense within a maximum of two weeks after receipt of the inspection report. The same applies to devices that were returned without valid cause. After this period has expired, the devices will be scrapped at no cost.

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* Mandatory field

Contact person

Salutation*

Name*

First name*

e-mail*

telephone*

Reason for requesting an RMA number

Reason*

Note

Product Information

Novotechnik Order Code*

Production number (B/N)*

Item number

Date of manufacture

Quantity*

Information about the error

Information on the application / Operating and environmental conditions

Visual inspection of the sensor

Decontamination Statement

Before your order can be processed, it is mandatory—in accordance with legal requirements and to protect our employees and facilities—that you complete and sign this decontamination declaration in full.

Attach this document to the outside of the package so that it is clearly legible and protected from moisture.

To protect the environment and our employees, please let us know which hazardous substances the products have come into contact with. For safety reasons, we cannot begin processing the request if there are reasonable grounds for concern.

Type of contamination

Health hazard

Corrosive effect

Toxic

Explosive

Inflammatory

Flammable

Radiation hazard

Biological hazard

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Maximum file size: 20 MB.

The product(s) listed above have been decontaminated in accordance with safety regulations. The decontamination records are enclosed with this shipment. All information contained in this decontamination declaration is complete and accurate. I am aware that we are liable to Novotechnik for damages, including those to third parties, particularly to Novotechnik employees entrusted with the handling or repair of the product, resulting from incomplete or incorrect information.

By submitting the "Request for a Return Authorization Number (RMA)," you confirm that the return shipment is free of hazardous contamination and agree to Novotechnik's RMA terms and conditions!

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Return deliveries

Guide to Processing Returns (RMA - Return of Material Authorization)